PRIVACY POLICY

1. Introduction

AirCon Ninjas respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation.

This Privacy Policy explains how we collect, use, store and protect your personal information when you contact us, use our website or book our services.

2. What Data We Collect

We may collect:

  • Name

  • Property or service address

  • Email address

  • Phone number

  • Property information relevant to the requested service

  • Service and maintenance history

  • Billing and payment information

  • Photos taken during service for inspection, reporting and documentation purposes

  • Information you provide when contacting us through our website, email, phone or other communication channels

3. How We Use Your Data

We may use your personal data to:

  • Provide, arrange and manage our services

  • Communicate with you about enquiries, bookings and appointments

  • Prepare quotations and maintenance proposals

  • Issue invoices and process payments

  • Maintain service and maintenance records

  • Provide service reports and photo documentation

  • Send relevant service and maintenance reminders

  • Improve our services and customer experience

  • Comply with legal, tax and accounting obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process personal data where necessary on the basis of:

  • Contractual necessity — to provide services you have requested or entered into an agreement for

  • Legal obligations — including applicable tax, accounting and regulatory requirements

  • Legitimate interests — including customer communication, service administration, maintenance reminders and reasonable business follow-up

  • Consent — where consent is required by law for a particular type of processing

5. Data Retention

We retain personal data only for as long as reasonably necessary to provide our services and maintain relevant service records, or for the period required under applicable Spanish legal, tax and accounting requirements.

When personal data is no longer required for these purposes, it will be securely deleted or anonymised where appropriate.

6. Data Sharing

Where necessary, personal data may be shared with trusted service providers involved in operating our business, such as:

  • Accounting and professional service providers

  • Payment processors

  • Website, IT and hosting providers

  • Other service providers necessary for the administration and delivery of our services

We only share information where reasonably necessary and expect service providers handling personal data on our behalf to comply with applicable data protection requirements.

7. Your Rights

Under the GDPR and applicable data protection law, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete personal data

  • Request deletion of your personal data where legally permitted

  • Request restriction of processing

  • Object to certain types of processing

  • Request data portability where applicable

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the relevant data protection authority

To exercise your rights or ask a question about your personal data, contact:

team@airconninjas.com

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, misuse or loss.

While we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies to:

  • Enable essential website functionality

  • Understand website usage and traffic

  • Improve website performance and user experience

Where required, non-essential cookies will be used in accordance with your cookie preferences and applicable data protection requirements.

You can manage available cookie preferences through the cookie settings provided on our website and, where applicable, through your browser settings.

10. Contact

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

AirCon Ninjas
Email: team@airconninjas.com
Phone: +34 711 072 386
Service Area: Costa Blanca, Spain